FAQ

Got Questions? We Got Answers!

Common Questions

See some common questions and answers below, text or call us at 573-234-0360. 

  • Are you really full service?

    YES! We will gladly deliver your rentals and set them up. We offer delivery in Columbia, MO and to the surrounding communities. Our team will set up your rental, and when you're done, we’ll come back and break everything down, clean up and be on our way. 

  • Are you insured?

    YES! Rockin Rents maintains a full coverage commercial insurance policy in the state of Missouri. We are approved by the City of Columbia on all city property, the Columbia Parks and Rec department in all city parks and Columbia Public Schools in all public schools!

  • How long is my rental period?

    Your rental period is for a full day. If you are renting during the weekend, your rental period is all weekend long!  We typically deliver on Friday and pick up on Monday!

  • Do I have to make a deposit?

    Yes. We require 50% deposit on all events. All deposits and pre-payments are non-refundable.

  • What types of payments can I make?

    Rockin Rents accepts Visa, MasterCard, Discover, Amex, cash, money orders and checks. Returned checks are subject to a $25 fee.

  • When is payment due?

    After the deposit, all final payments are due 1 week before the event date. We will then come set up the unit and walk you through some safety guidelines.

  • Are reservations necessary?

    Usually. In the peak season of April to October, you need to call us at least a week in advance, sometimes more. Of course if we have party equipment available, we’ll rent to you same-day or the next day too. Just give us a call, we like hearing from you!

  • Can I have my party at a park?

    Absolutely! However, you MUST OBTAIN A SPECIAL USE PERMIT FROM THE CITY OF COLUMBIA. You can get that permit by clicking HERE. You will need to call and reserve the space sometimes too, depending on the county. Also, we may have to bring a generator if there’s no power, which we can provide for a small fee.

  • What if I have to cancel?

    Deposits and pre-payments are non-refundable. We ask for the courtesy of a one-week notice of cancellation so we can re-book.

  • What about weather?

    Rockin Rents reserves the right to cancel your reservation due to inclement weather, however we’re really flexible. Where we run into problems is with safety. It’s not safe to set up or operate in the rain, and it’s very dangerous in high wind or lightning. We will work with you when these things arise, so just give us a call if you’re concerned. Deposits are non-refundable, but we can reschedule your event to a later date so you don't lose your deposit.

  • Can you provide an attendant?

    No, we don't offer staffing.

  • Is there a cleaning fee?

    We hope not! If you allow the kiddos to have food, drinks or anything that makes a real mess, then we will assess a cleaning fee starting at $50, depending on the level of cleanup required. This is rare however and requires disregard for the rules on your part, so let’s just avoid that one! We understand some things, like grass or dirt, are bound to happen.

  • What kind of power do I need for an inflatable?

    Just a simple household outlet will work! We ask that nothing else be plugged into it while the unit is running though.

  • What kind of surface can you place an inflatable on?

    Ideally, a level grassy area. However, we can set it up on asphalt, concrete, sand, or a tiled area for an additional fee. We will use a heavy-duty tarp under it if we need to.

  • How much space do I need?

    This one’s a little tougher. Just ask us when you call, but as a general rule, you need a few feet on each side and top of the bouncer. We’ll ask specifics when you order.

  • How many children can play on an inflatable at a time?

    Depending on the size of the unit, our units will handle between 6-12 children at a time, depending on their sizes. When you reserve a unit, we’ll give you more specifics.

  • Are bounce houses safe?

    YES! Rockin Rents upholds a strict philosophy on equipment maintenance and safety. The owners personally inspect all units when they buy them. If there are any issues, they’re sent back to the manufacturer immediately. In addition, each time a bouncer is set up and torn down it’s inspected by a Rockin Rents associate! Further, the owners recycle the units when they begin showing signs of significant wear. Nothing is more important than safety.

  • Can I pick up the bounce house?

    Absolutely! Rockin Rents allows customer pickups.

  • Do I have to leave the inflatable running the whole time?

    We recommend it. If you turn off the blower, it will deflate within a few minutes. That’s fine if NOBODY plays on or around it during this time. Keep in mind, these units weigh hundreds of pounds and a situation can become very serious if it deflates on a small child. As a general rule, don’t deflate it unless it’s weather related.

  • What are my responsibilities?

    You MUST tend to the inflatable rental unit at all times. Accidents and injuries are rare, but they CAN happen. It is your responsibility to ensure all safety guidelines are followed and keep all food, drinks and SILLY STRING out of the unit at all times. If you have questions, just call us!

Ready to Rock?

If you want to take your next event to the next level, you've come to the right place. Give the team at Rockin Rents Inflatables & Tents a call or text today!

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